Repair Inventory Log

Clean Camera · Private staff repair desk · One record per piece of equipment

Staff sign in

4-digit staff PIN

Search & filter

Search by customer, equipment, shipment, serial or work order

Status

Work order	Customer / Shipment	Equipment	Status	Updated	Action

Equipment

Edit Customer Contact Details

Updates the customer contact details for every item in this shipment. Changes are recorded privately. Email changes affect My Repairs sign-in.

Customer nameCompanyEmail addressPhone numberStreet addressAddress line 2CityStateZIP code

Edit Equipment Details

Correct customer-submitted equipment information without changing the work order or repair history.

Camera make

Camera model

Serial number

Equipment type

Accessories received

Status

Previous work order

Customer estimate

No estimate yet

Diagnosis (staff only)

Work performed (staff only)

Parts / materials used (staff only)

Return shipping carrier

Return tracking number

Labor $

Parts $

Return shipping $

Other $

Amount paid $

Update log note (staff-only by default)Share this note with the customer (shows on their tracking page and is emailed when email is set up)

Estimate for customer approval

Customers approve or decline from My Repairs. Work statuses (Estimate Approved, Awaiting Parts, Repair In Progress, Testing, Ready for Payment) stay locked until the current estimate is approved. Changing an estimate after it is sent creates a new version that needs a new approval.

Labor $

Parts $

Return shipping $

Other $

Description for the customer (shown in My Repairs)

Record the customer's decision on their behalf (phone, email, in person)

Decision record

No decisions yet

Payments (recorded manually)

Amount $

Method

Date received

Staff note (not shown to customer)

Repair activity log

Additional staff noteShare with customer